Return & Refund Policy

Last updated: October 8, 2026

At Luminal, we want you to be happy with your purchase. If you receive a damaged, defective, incorrect, or incomplete order, please contact us and we’ll do our best to resolve the issue quickly.

1. Eligibility for Returns

You may request a return or replacement if:

• You received a damaged or defective product.

• You received the wrong product or an incorrect item.

• Your order is incomplete or an item is missing.

• The product you received is significantly different from what was ordered.

For hygiene and safety reasons, used, opened, or tampered-with beauty and personal-care products may not be eligible for return, unless the product is defective or was damaged when received.

2. Return Request Period

Please contact us within 7 days of receiving your order if you believe your order qualifies for a return or replacement.

To request a return, email us at:

infoluminalbeauty@gmail.com

Please include:

• Your order number

• Your name and contact information

• The reason for the return

• Clear photos or videos showing the issue

• Photos of the product packaging, if applicable

We may request additional information to verify the issue.

3. Damaged or Incorrect Orders

If your package arrives damaged, please take clear photos or a video of the package and product before disposing of any packaging.

If we determine that the item was damaged, defective, incorrect, or missing from your order, Luminal may offer:

• A replacement of the product; or

• A refund for the affected item, depending on availability and circumstances.

4. Change-of-Mind Returns

Returns due to a change of mind, incorrect product selection, or simply not liking the product may not be accepted, particularly for opened or used beauty and personal-care products.

If an unused and unopened product qualifies for a return, the customer may be responsible for the return shipping costs.

5. Refunds

Once your return or refund request has been reviewed and approved, we will inform you of the next steps.

Approved refunds will generally be processed using the original payment method where possible. The time required for the refund to appear in your account may depend on your bank, payment provider, or other financial institution.

Shipping charges may be non-refundable unless the return is due to an error on our part or the product arrived damaged or defective.

6. Non-Returnable Items

Certain products may not be eligible for return, including:

• Opened or used beauty and personal-care products

• Products damaged after delivery due to customer handling

• Products without their original packaging, where the packaging is necessary for the return

• Items purchased on sale or clearance, where specifically stated at the time of purchase

• Gift cards or other items that cannot legally or practically be returned

7. Exchanges

If you receive a defective, damaged, or incorrect item, please contact us within 7 days. If an exchange is approved, we will provide instructions for returning the affected item.

Exchanges are subject to product availability.

8. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible at infoluminalbeauty@gmail.com.

Once an order has been dispatched, cancellation may no longer be possible and the order may instead be subject to our return policy.

9. Return Shipping

If the return is required because Luminal sent the wrong item or the item arrived damaged or defective, Luminal may cover reasonable return shipping costs.