Shipping policy

Shipping Policy

Last updated: October 8, 2026

At Luminal, we aim to make your shopping experience simple and convenient. We currently offer Cash on Delivery (COD) across Pakistan.

1. Cash on Delivery

Luminal accepts Cash on Delivery (COD) for eligible orders within Pakistan.

With COD, you do not need to pay online when placing your order. You will pay the applicable order amount in cash to the courier when your package is delivered.

Please ensure that you or an authorized person is available to receive and pay for the order.

2. Order Processing

Orders are generally processed and prepared for shipment after they are placed.

We may contact you by phone, SMS, WhatsApp, or email to confirm your order and delivery details before dispatch.

Orders may be delayed or cancelled if we are unable to confirm the order or reach the customer using the contact information provided.

3. Delivery Time

Estimated delivery times may vary depending on your location and courier service.

Generally, orders within Pakistan may take approximately 3–7 business days to arrive after dispatch.

Remote or less accessible areas may require additional delivery time.

Delivery times are estimates and are not guaranteed. Delays may occur due to courier issues, weather, public holidays, high order volumes, or other circumstances outside Luminal's control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout or communicated to you before your order is confirmed.

From time to time, Luminal may offer free shipping promotions or other delivery offers. Any applicable promotion will be subject to its stated terms.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address and valid contact number.

Please make sure your:

Full name is correct
Phone number is active
House/building number is provided where applicable
Street/area information is complete
City and other relevant location details are accurate

Luminal is not responsible for delays or failed deliveries resulting from incorrect, incomplete, or inaccurate information provided by the customer.

6. Delivery Attempts

Our courier partner may make one or more attempts to deliver your order.

If the customer is unavailable, refuses to receive the package, or cannot be contacted, the order may be returned to Luminal.

Repeated refusal or failure to accept COD orders may result in restrictions on future COD orders.

7. Inspecting Your Package

Customers are encouraged to check the package and its condition when receiving the order.

If the package appears visibly damaged, please notify the courier immediately and, where possible, take photographs or video of the package before accepting it.

If you receive a damaged, defective, incorrect, or incomplete product, please contact us according to our Return & Refund Policy.

8. Refused or Unaccepted COD Orders

Because COD orders involve courier and handling costs, customers are requested to accept orders they have placed.

If an order is refused or repeatedly remains uncollected without a valid reason, Luminal reserves the right to restrict or remove COD availability for that customer.