Terms of service

Terms of Service

Last updated: October 8, 2026

Welcome to Luminal. These Terms of Service govern your use of our website and your purchase of products from Luminal. By accessing our website, placing an order, or using our services, you agree to these Terms of Service.

Please read them carefully before using our website or placing an order.

1. About Luminal

Luminal is an online store serving customers in Pakistan.

For questions, support, orders, or other inquiries, please contact us at:

Email: infoluminalbeauty@gmail.com

2. Use of Our Website

By using our website, you agree to:

Provide accurate and complete information when placing an order.
Use the website only for lawful purposes.
Not attempt to interfere with, damage, or gain unauthorized access to our website or systems.
Not use our website to engage in fraudulent, abusive, or unlawful activity.
Not reproduce, copy, distribute, or commercially exploit our website content without our permission.

We reserve the right to refuse service or restrict access to our website where we reasonably believe that these Terms have been violated.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, and other information displayed on our website are accurate.

However:

Product colors may appear slightly different depending on your device or screen.
Product packaging may occasionally differ from images shown on the website.
Product availability may change without notice.
We reserve the right to correct errors, inaccuracies, or omissions in product information.

We do not guarantee that all product information will always be complete, current, or error-free.

4. Prices and Payments

All product prices displayed on our website are in Pakistani Rupees (PKR) unless otherwise stated.

We reserve the right to change product prices at any time without prior notice. A price change will not affect an order that has already been confirmed, except where an obvious pricing or technical error has occurred.

You agree to provide accurate payment and billing information when placing an order.

5. Orders

Placing an order through our website constitutes an offer to purchase the selected products.

An order is considered accepted once Luminal confirms the order or begins processing it.

We reserve the right to cancel or refuse an order in certain circumstances, including:

The product is unavailable.
There is an error in the product price or information.
We suspect fraudulent or unauthorized activity.
The customer has provided incorrect or incomplete information.
Delivery to the provided address is not possible.

If we cancel an order that has already been paid for, we will arrange an appropriate refund.

6. Shipping and Delivery

We aim to process and dispatch orders within the timeframe stated on our website.

Delivery times may vary depending on the customer's location, courier availability, weather, public holidays, unforeseen circumstances, or other factors outside our control.

Once an order has been handed over to the courier, delivery delays caused by the courier may be outside Luminal's direct control.

Customers are responsible for providing an accurate delivery address and contact information.

Additional charges or delays resulting from an incorrect or incomplete delivery address may be the customer's responsibility.

7. Returns, Refunds, and Exchanges

Returns, refunds, and exchanges are governed by our Return & Refund Policy.

By placing an order with Luminal, you acknowledge and agree to the terms of that policy.

If you receive a damaged, defective, incorrect, or incomplete order, please contact us at infoluminalbeauty@gmail.com within the timeframe specified in our Return & Refund Policy.

8. Beauty and Personal-Care Products

If Luminal sells beauty, skincare, cosmetic, or personal-care products, customers should carefully read the product information, directions, warnings, and ingredient information before use.

Customers should discontinue use if they experience an adverse reaction and seek appropriate professional advice when necessary.

Luminal does not guarantee that a particular product will produce a specific cosmetic or personal result, as individual results may vary.

9. Intellectual Property

All content on the Luminal website, including but not limited to:

Logos
Brand names
Product images
Graphics
Text
Website design
Product descriptions
Videos
Other original materials

is owned by or licensed to Luminal unless otherwise stated.

You may not copy, reproduce, modify, distribute, publish, sell, or commercially exploit our content without our prior written permission.

10. User-Submitted Content

If you submit reviews, photographs, comments, feedback, or other content to Luminal, you agree that the content is not unlawful, defamatory, misleading, abusive, or infringing on another person's rights.

By submitting content, you grant Luminal permission to use, reproduce, display, and publish that content for business and promotional purposes, subject to applicable law.

You should not submit confidential or sensitive personal information through public reviews or other publicly visible areas of our website.

11. Third-Party Services and Links

Our website may use third-party services such as payment providers, delivery companies, analytics services, social-media platforms, or other external services.

Third-party services may have their own terms and privacy policies. Luminal is not responsible for the policies, availability, or practices of third-party services that are outside our control.

12. Website Availability

We make reasonable efforts to keep our website available and functioning properly.

However, we do not guarantee that the website will always be available, uninterrupted, secure, or free from errors.

We may temporarily suspend or modify the website for maintenance, updates, technical issues, or other reasons.

13. Limitation of Liability

To the maximum extent permitted by applicable law, Luminal will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or products.

Nothing in these Terms is intended to exclude or limit any liability or consumer right that cannot legally be excluded or limited under applicable law.

14. Force Majeure

Luminal will not be responsible for delays or failure to perform its obligations when caused by circumstances beyond our reasonable control.

These circumstances may include natural disasters, severe weather, government actions, strikes, internet or telecommunications failures, courier disruptions, public emergencies, or other unforeseen events.

15. Changes to These Terms

We may update these Terms of Service from time to time.

Any updated version will be posted on this page with a revised "Last updated" date.

Your continued use of our website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

16. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of Pakistan, subject to any mandatory consumer-protection rights and other applicable laws.

Any disputes will be handled in accordance with applicable Pakistani law and the jurisdiction of the appropriate courts or authorities.